Study on the feasibility of installing a value added machine at the Circulation Counter
Questions asked:
Cash register
• Model type?
- Selected by FO of PolyU
• Purchase from which company?
- UCL
• Is it easy to operate?
- OK
• Amount of petty cash for money change?
- $500
• Any summary report for checking?
- Run Z-report
What functions provided by the POS system?
- All kinds of payments and add value
Add value
• Amount per card?
- $50-$750
• Maximum add value amount per day?
- Depend the amount of Octopus payment
• Will add value be possible throughout the year?
- Depend the amount of Octopus payment
• Is it possible to add value when the library opens?
- Normally not possible
• Any other locations for add value service?
- 7-Eleven on campus
General information
• Cost of the POS system?
- About $40,000 per set, including cash register, 9” monitor, receipt printer, display bar and MOP
• How long has the POS system been used?
- About 3 years
• How many copiers/printers accepting Octopus payment?
- Almost all
• How many add value machines and their locations?
- Only in Photocopying Centre
• Daily cash flow, payment and add value amount?
- No data provided
Daily operations
• When to do the closing of balance?
- End of the day (i.e. 11pm during weekday)
• How to handle if input a wrong amount for payment or add value?
- Cannot cancel or reset amount after Octopus payment. Cannot claim Octopus for the difference. Have to find a way to refund the patron. (seldom happened)
How is the charge paid for Octopus payment?
- 10% for photocopying charge; 1.5% for payments at counter; have rebate of 0.16% for add value from Octopus
How is the Octopus report?
- Same as our daily report
How to handle discrepancy?
- Any agreement made for such settlement? Up to now, no discrepancy???
Was there any system down?
- Yes
In case the system is down, any contingency plan?
- Call POS system vendor (cash register company) for repair
Any inconvenience or need further improvement?
- Add button for “cheque” payment
